Last updated: September 16, 2025 Privacy Policy Thank you for trusting MaestroMedia ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://maestrohub.space, use our services, or otherwise interact with us. Who we are: MaestroMedia, 651 N Broad Street, Middletown, Delaware 19709, United States. Contact: [email protected], Tel: +31 906 875 7189. This Policy is intended to meet requirements under applicable laws, including the EU/UK GDPR and California CCPA/CPRA. 1) Scope This Policy applies to personal information we collect online and offline in connection with our website, products, and services. It does not apply to third-party websites or services that we do not control. 2) Information We Collect a) Information you provide Contact details: name, email, phone, address. Account information: login details, preferences, communications. Billing and transaction information: we use a payment processor (e.g., Stripe or Paystack) and do not store full payment card numbers on our servers. Support and correspondence: messages, attachments, and other information you send us. User-generated content: forms, uploads, or submissions you provide. b) Information collected automatically Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, links clicked, and referring/exit pages. Approximate location derived from IP address. Cookies and similar technologies: session IDs, analytics and advertising identifiers. See “Cookies & Tracking.” c) Information from third parties Analytics and advertising partners (e.g., Google Analytics, Meta Ads) provide aggregated or pseudonymized insights. Payment processors (e.g., Stripe, Paystack) provide transaction status and limited billing details. Service providers (e.g., CRM/communications, hosting/CDN) may provide usage diagnostics. 3) How We Use Information Service delivery and account management. Payments and order fulfillment via our payment processor. Customer support and responding to inquiries. Analytics, product improvement, and debugging. Marketing and communications (with consent where required; opt-out available). Security, fraud prevention, and legal compliance. 4) Legal Bases (EU/UK GDPR) Contract necessity: to provide requested services. Consent: for optional cookies/marketing or where otherwise required. Legitimate interests: analytics, service improvement, basic marketing to our users, and security (balanced with your rights). Legal obligation: tax, accounting, and compliance requirements. 5) Sharing of Information We do not sell your personal information. We may share information with: Service providers and processors acting on our behalf, including: Hosting/CDN and infrastructure (e.g., Cloudflare and/or your hosting provider). Analytics (e.g., Google Analytics). Advertising/retargeting (e.g., Meta Pixel/Google Ads) if used. Payments (e.g., Stripe or Paystack). CRM and communications (e.g., GoHighLevel/LeadConnector for email/SMS and contact management). Email/SMS delivery providers integrated via our CRM. Professional advisors, authorities, and others for legal, security, or compliance reasons. Business transfers in connection with a merger, acquisition, or sale of assets. We require processors to handle personal data only under our instructions and with appropriate security. 6) Data Retention Account and contact data: retained while your account is active and for up to 24 months after last interaction, unless a longer period is required by law. Marketing data: retained until you opt out or withdraw consent. Transaction and invoicing records: retained for 7 years (or as required by applicable law). Security logs: typically retained for up to 12 months. 7) Cookies & Tracking We use cookies and similar technologies to operate the site, understand usage, and improve services. Where required, we display a cookie banner and honor your choices. Types of cookies Strictly necessary: essential for site functionality. Analytics: help us understand how the site is used. Advertising: personalize or measure ads (only if used and consented, where applicable). You can control cookies via your browser settings and (where available) our cookie preferences tool. Disabling certain cookies may impact functionality. 8) Your Rights EU/UK GDPR Access, rectification, erasure, restriction, and portability. Object to processing based on legitimate interests and to direct marketing. Withdraw consent at any time where processing is based on consent. Lodge a complaint with your local supervisory authority. California (CCPA/CPRA) Right to know, access, and delete personal information. Right to correct inaccurate information. Right to opt out of “sale” or “sharing” of personal information for cross-context behavioral advertising (we do not sell personal information; if we use advertising cookies, we will honor your opt-out). Right to limit use/disclosure of sensitive personal information (we do not knowingly process sensitive categories without necessity and/or consent). Freedom from discrimination for exercising rights. To exercise your rights, contact [email protected]. We may request information to verify your identity. Authorized agents may submit requests with proof of authorization. 9) Security We implement reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security. 10) International Transfers Your information may be transferred to and processed in countries outside your own (including the United States). Where required, we use appropriate safeguards such as Standard Contractual Clauses for transfers from the EEA/UK. 11) Children’s Privacy Our services are not directed to children under 13 (US) or under 16 (EU). We do not knowingly collect personal information from children in these age groups. If you believe a child has provided personal information, please contact us to delete it. 12) Changes to This Policy We may update this Policy from time to time. We will post the updated version on this page and update the “Last updated” date above. Please review periodically. 13) Contact Us MaestroMedia 651 N Broad Street, Middletown, Delaware 19709, United States Email: [email protected] Tel: +31 906 875 7189 Note: This page is provided for general informational purposes and does not constitute legal advice. Please consult your legal advisor to ensure compliance with your specific obligations. © MaestroMedia. All rights reserved.